Return & Refund Policy
lssydc is operated by BLOOM GOODS INC. We are committed to delivering a best-in-class shopping experience at every step of your order. All packages undergo careful quality checks and secure packaging to ensure your items arrive intact.
General Return Rules We do not accept exchange requests for any products. Return shipping fees are the sole responsibility of the customer and are non-refundable. Items may be returned for a refund within 30 calendar days of delivery. To be eligible for a return, your item must be in the same condition as received: unworn, unused, with all original tags attached, and in its original undamaged packaging. You will also need to provide your receipt or order proof of purchase.
Return Packaging Requirements Please repack your returned item using the original product packaging. All original tags, accessories, inserts and packing materials included with the item must be placed inside the return package. Any damage caused by improper packaging during return shipment will be the customer’s responsibility and may result in refund rejection.
Restocking Fee A restocking fee equal to 5% of the product price will be charged for all approved returns. This fee will be deducted directly from your final refund amount.
How to Initiate a Return To start a return, please contact us via email at service@olamod.com. Items returned to us without prior return approval will not be accepted. If your return request is approved, we will confirm the return address and full return instructions with you via email.
Return Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG
Return Steps Place the unused item back into its original packaging, including all tags, accessories and original packing materials. Email service@olamod.com to submit your return request. Please include your order number in the email. After your return request is approved, our customer service team will provide you with the applicable return address and return instructions. Ship the item back using your preferred shipping carrier according to the return instructions provided by our customer service team. Your refund will be processed once we receive and inspect the item.
Return Processing Timeline After we receive your returned package, we will complete the quality inspection within 3 business days. You will be notified of refund approval or rejection within 1 business day after inspection. If approved, the refund will be issued to your original payment method within 7 business days. Please note that your bank or credit card provider may take additional processing time to post the refund to your account. We will notify you via email once we have received and inspected your return, and confirm the final refund status.
Order Cancellation Orders cannot be cancelled 3 hours after the time of purchase, or once the order has been shipped. Our team processes orders immediately upon receipt. To request an order cancellation within the 3-hour window, please email us at service@olamod.com with your order number.
Lost or Missing Packages Please use the tracking number you received to check the latest status of your package. Packages may be temporarily delayed due to weather, carrier backlogs, or other transit factors. If tracking shows the package as delivered but you have not received it, or if there has been no tracking update for an extended period, please contact our customer service team immediately. Please have your order number, tracking number, and any relevant details ready so we can assist you promptly.
Unsuccessful Delivery Please ensure you enter a correct and complete shipping address at checkout. We are not responsible for any losses, delays, or additional carrier charges caused by incorrect or incomplete delivery addresses. Please double-check your address information before placing your order to avoid delivery issues.
Other Inquiries If you have completed all return steps but have not received your refund, or if you encounter any issues while shopping on our website, please contact us at service@olamod.com and we will assist you with a solution.
Company Information Operated by: BLOOM GOODS INC Address: 1531 E BRADFORD PKWY STE 200, SPRINGFIELD, MO 65804, USA EIN: 42-4731769 Contact Email: service@olamod.com